SHIPPING AND RETURNS POLICY
Banner Pen China (Sinovation Promotions Co.,Ltd.) provides shipping of goods
and accepts the return of goods under the following general conditions.
If you visit or shop within this website, you accept these conditions. Please read
the following carefully.
SHIPPING & HANDLING
In the event that an ordered item is not available or Banner Pen China is unable
to fulfill an order, Banner Pen China will notify you as soon as practicable to arrange
an agreeable alternative item, a backorder or a partial or full refund as appropriate
to the order.
Although all care is taken to securely pack your goods for transit, once your order
is been passed on to a freight / delivery service for delivery you agree that Banner
Pen China is no longer liable for any damage or loss that may arise during transit
or delivery of any goods supplied by Banner Pen China. It is the responsibility of
the client to insure goods in transit.
The Customer must allow Banner Pen China free access to the place of delivery at
all reasonable times for the delivery of the products Banner Pen China will freight
the Products to the place of delivery as specified by the Customer. Freight and
handling charges are the responsibility of the Customer unless otherwise stated
WARRANTY & RETURNS
Products that you have purchased from Banner Pen China that include a warranty will
state the warranty period next to the item on your invoice as applicable. No warranty
is to be implied or assumed.
Return of Goods for Credit
No product will be accepted for return without prior written notice. A credit will
not be allowed on Product returned after 14 days from invoice. Product returned
for credit must be freight paid to Banner Pen China's office and the invoice number,
date and reason for return supplied.
Banner Pen China will not replace a faulty item under warranty if it is found that
the item in question has either been damaged in transit, abused, misused, altered,
tampered with or used in a way that it was not designed for or in the case where
you have simply changed your mind.
Disputes
If you have a grievance regarding the shipping, handling or warranty of any products
purchased from Banner Pen China you must state your complaint in writing and either
send it to us via our contact form or send it to the postal details at the bottom
of this page.
ADDITIONAL INFORMATION:
Questions or other policy related material can be directed to 'the director' by
clicking on the "Contact Us Link Here"
or the same contact link in the top menu or by contacting us on the details below.